Customer Care Agent

Job Description
Industrial Motors Ltd in Malta specialises in Automotive and is looking to recruit a Customer Care Agent to join their dynamic team. This position is on a full-time basis and is suited to individuals that are looking to advance their career in customer care.

Job Role: 
You will be responsible for the constant communication with our customers, whilst also ensuring that the company’s quality standards and core values are being implemented and adhered to.

Tasks:  

• Manage the customer journey through all process touchpoints.
• Assist customers' requests received through e-mails and telephone calls and ensure that customers are served to the highest possible standards and in a timely manner.
• Retain a constant communication line between the company and customers to ensure that customers are constantly informed of what work is being done on their vehicle and what is the next expected step.
• Ensure that all requests and complaints are handled in a timely manner and that such requests and complaints are recorded, documented, and closed using the designated ticketing system.
• Coordinate daily bookings, for both servicing and repairs, requests, and ensure that both service centers are properly booked to minimise technician idle times.
• Perform a daily variety of calls, from appointment reminders to service bookings, parts arrivals, and ‘no show’ clients.

Industrial Motors Ltd:
Industrial motors have been around since the early 40’s originally selling Roots products, namely Humber, Hillman, Sunbeam, Singer, Comer, and Karrier products. Industrial Motors became the sole distributors of Suzuki and Mitsubishi in the 1960s. In 2008 Industrial Motors became the official Renault Trucks importer.