Contact Centre Representatives - Customer Service jobs in Malta - September 2021

Contact Centre Representatives

JOB TYPE: Full Time JOB LEVEL: Entry (0-12 months), Intermediate (1-3 years), Experienced (3 years +)
CATEGORY:
Customer Service
EMPLOYER INDUSTRY: Shipping, Transport & Logistics
Job Description:
eCabs is looking for Contact Centre Representatives to further complement its current team. As a front-line employee, the Contact Centre Representative role is extremely important for improving the customer journey and overall satisfaction.

Responsibilities:
  • Answer incoming calls, resolving queries at the first point of contact whenever possible.
  • Respond to customer’s emails or social media messages.
  • Attend to face to face customer queries at eCabs sub-offices.
  • Support internal departments with their bookings and queries.
  • Build and develop strong customer relations, accurately and efficiently place customer bookings through eCabs CRM.
  • Upsell was possible, by identifying opportunities to provide product information to customers.
  • Identify and escalate issues to Team Leaders, contribute to the ongoing development and improvement of eCabs’ customer experience.
  • Take initiative and notify management of any trends or issues in customer queries.
  • Contribute towards successful achievement of customer service KPIs as well as own individual productivity and customer service targets.


Job Requirements:

  • Strong interpersonal skills with the ability to handle situations that require understanding, responsiveness and maturity.
  • Able to prioritize multiple tasks effectively and in a flexible manner in order to accommodate last-minute requests.
  • Align personal performance with the contact centre’s objectives.
  • Strong written and verbal communication skills.
  • Excellent computer skills (experience with Word, Excel and Outlook).
  • Methodical approach with an ability to work under pressure.
  • Possess a ‘can-do attitude.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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