This job is closed and no longer accepting applications.
eCabs in Malta is looking to recruit Contact Centre Representatives to further complement its current team. As a front-line employee, the Contact Centre Representative role is extremely important for improving the customer journey and overall satisfaction.
Responsibilities:
Answer incoming calls, resolving queries at the first point of contact whenever possible;
Respond to customer’s emails or social media messages;
Attend to face to face customer queries at eCabs sub-offices;
Support internal departments with their bookings and queries;
Build and develop strong customer relations, accurately and efficiently place customer bookings through eCabs CRM;
Upsell was possible, by identifying opportunities to provide product information to customers;
Identify and escalate issues to Team Leaders, contribute to the ongoing development and improvement of eCabs’ customer experience;
Take initiative and notify management of any trends or issues in customer queries;
Contribute towards successful achievement of customer service KPIs as well as own individual productivity and customer service targets.
Job Requirements:
Strong interpersonal skills with the ability to handle situations that require understanding, responsiveness and maturity;
Able to prioritize multiple tasks effectively and in a flexible manner in order to accommodate last-minute requests;
Align personal performance with the contact centre’s objectives;
Strong written and verbal communication skills.
Excellent computer skills (experience with Word, Excel and Outlook);
Methodical approach with an ability to work under pressure;
eCabs in Malta is looking to recruit Contact Centre Representatives to further complement its current team. As a front-line employee, the Contact Centre Representative role is extremely important for improving the customer journey and overall satisfaction.
Responsibilities:
Answer incoming calls, resolving queries at the first point of contact whenever possible;
Respond to customer’s emails or social media messages;
Attend to face to face customer queries at eCabs sub-offices;
Support internal departments with their bookings and queries;
Build and develop strong customer relations, accurately and efficiently place customer bookings through eCabs CRM;
Upsell was possible, by identifying opportunities to provide product information to customers;
Identify and escalate issues to Team Leaders, contribute to the ongoing development and improvement of eCabs’ customer experience;
Take initiative and notify management of any trends or issues in customer queries;
Contribute towards successful achievement of customer service KPIs as well as own individual productivity and customer service targets.
Job Requirements:
Strong interpersonal skills with the ability to handle situations that require understanding, responsiveness and maturity;
Able to prioritize multiple tasks effectively and in a flexible manner in order to accommodate last-minute requests;
Align personal performance with the contact centre’s objectives;
Strong written and verbal communication skills.
Excellent computer skills (experience with Word, Excel and Outlook);
Methodical approach with an ability to work under pressure;
Possess a ‘can-do attitude.
Full Time
Job Type
Entry (0-12 months), Intermediate (1-3 years), Experienced (3 years +)