Contact Centre Agent

Melita Ltd in Malta is currently looking to recruit a Contact Centre Agent to join their team on a full/part-time basis.

Job Role:
Do you like forming a relationship with people to be better able to support them? We are seeking a highly motivated Contact Centre Representative to join our team.
The successful candidate will be responsible for providing exceptional customer service and driving sales growth for the company. The representative will handle inquiries, and complaints, and provide general information to clients in a timely and efficient manner, while also promoting and selling the company's products or services.
They will maintain accurate records of all customer interactions and transactions, as well as meet or exceed sales targets and goals.

• Have an ‘O’ Level standard of education, which must include a good pass in both Maltese and English
• Be an excellent team player
• Be extremely passionate about customers and have excellent communication skills, both verbal and written
• Possess outstanding customer service, strong problem-solving, and organisational skills
• In possession of an IT / ICT / ECDL qualification
• Love of working in a dynamic and fast-paced environment
• Prior experience in a customer service-related role would be an asset
• Availability to work flexible hours, including weekends and holidays.

• An inspiring work environment
• Motivating incentives and Bonus schemes
• Advantageous Staff Benefits
• Favourable work/life balance
• Exciting training that will help you grow and develop
• Coaching and mentoring
• Opportunities for growth and advancement within the company.

If you are a highly motivated individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.

Melita Ltd:
At Melita, we help people stay connected with the most technologically advanced telecommunication services around. We started back in 1992, and today we set the standard for digital technologies in Malta, providing services to more than 75% of Maltese households and an ever-growing number of businesses. As our name suggests, we’re rooted in Malta, but with international shareholders and operations in Italy and Germany, we have an outlook that goes beyond Maltese shores, an outlook that’s reflected in our culture and our team.