Contact Centre Agent

Melita Ltd is currently looking to recruit a Contact Centre Agent to join their team on a full-time basis.

Job Role:
Do you like forming a relationship with people to be better able to support them? We are looking for individuals on a full-time basis who will be the first point of contact with our customers when they most need our support. This is a varied job in which you will be dealing with queries and some sales while working within a team that will teach you and challenge you to grow. If you value customer-centricity, have a friendly approach and love problem-solving, then this is the job for you.

Requirements:

• Have an ‘O’ Level standard of education, which must include a good pass in both Maltese and English
• Be an excellent team player
• Be extremely passionate about customers and eager to learn new products and services
• Possess outstanding customer service, telephone courtesy, communication and organisational skills
• In possession of an IT / ICT / ECDL qualification
• Love working in a dynamic and fast-paced environment
• Prior experience in a customer service-related role would be will an asset.

• An inspiring work environment
• Motivating incentives and Bonus schemes
• Advantageous Staff Benefits
• Favourable work/life balance
• Exciting training that will help you grow and develop
• Coaching and mentoring.