Client Support Executive (Portuguese/Spanish/French) - Customer Service jobs in Malta - March 2024
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Client Support Executive (Portuguese/Spanish/French)

Deriv (Europe) Ltd , Any

Published on 06 May 2022

Expired on 05 Jun 2022


Deriv (Europe) Ltd in Malta is looking to recruit a Client Support Executive (Portuguese/Spanish/French) to join their team on a full-time basis.

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Your Challenges:
  • Respond to customer enquiries and concerns by live chat and email.
  • Process applications and customer documentation according to relevant policies and regulations.
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
  • File records and documents of customer interactions and customer satisfaction.

Our Team:
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.
 

Requirements:

  • Willingness to work in rotating shifts (no nights) and rotating public holidays.
  • Excellent English and Portuguese/French/Spanish language skills, both spoken and written.

What’s good to have
  • University degree in communications, IT, or any related fields.
  • Practical experience in technical customer support.
  • Experience in the financial services or IT industry.
  • Proficiency in other languages.


Benefits:

  • Growth-inducing challenges.
  • Productive work atmosphere.
  • Cooperation, support, and empowerment.
  • Career progression opportunities.
  • Market-based salary.
  • Annual performance bonus.
  • Health benefits.
  • Casual dress code.
  • Travel and internet allowances.


time
Full Time
Job Type
experience
Intermediate (1-3 years), Fresh Graduate, Experienced (3 years +)
Experience Level
category
Customer Service
Category
industry
Financial Services
Industry

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