This job is closed and no longer accepting applications.
Deriv (Europe) Ltd in Malta is looking to recruit a Client Support Executive (Portuguese/Spanish/French) to join their team on a full-time basis.
As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.
Your Challenges:
Respond to customer enquiries and concerns by live chat and email.
Process applications and customer documentation according to relevant policies and regulations.
Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
File records and documents of customer interactions and customer satisfaction.
Our Team:
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.
Requirements:
Willingness to work in rotating shifts (no nights) and rotating public holidays.
Excellent English and Portuguese/French/Spanish language skills, both spoken and written.
What’s good to have
University degree in communications, IT, or any related fields.
Practical experience in technical customer support.
Experience in the financial services or IT industry.
Deriv (Europe) Ltd in Malta is looking to recruit a Client Support Executive (Portuguese/Spanish/French) to join their team on a full-time basis.
As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.
Your Challenges:
Respond to customer enquiries and concerns by live chat and email.
Process applications and customer documentation according to relevant policies and regulations.
Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
File records and documents of customer interactions and customer satisfaction.
Our Team:
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.
Requirements:
Willingness to work in rotating shifts (no nights) and rotating public holidays.
Excellent English and Portuguese/French/Spanish language skills, both spoken and written.
What’s good to have
University degree in communications, IT, or any related fields.
Practical experience in technical customer support.
Experience in the financial services or IT industry.
Proficiency in other languages.
Benefits:
Growth-inducing challenges.
Productive work atmosphere.
Cooperation, support, and empowerment.
Career progression opportunities.
Market-based salary.
Annual performance bonus.
Health benefits.
Casual dress code.
Travel and internet allowances.
Full Time
Job Type
Intermediate (1-3 years), Fresh Graduate, Experienced (3 years +)