Client Support Executive (Polish/German/Italian/Portuguese/Spanish/French)

Job Description
Deriv (Europe) Ltd in Malta is looking to recruit a Client Support Executive (Polish/German/Italian/Portuguese/Spanish/French) to join their team on a full-time basis.

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Your Challenges:

• Respond to customer enquiries and concerns by live chat and email.
• Process applications and customer documentation according to relevant policies and regulations.
• Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
• File records and documents of customer interactions and customer satisfaction.

Requirements:

• Willingness to work in rotating shifts (no nights) and rotating public holidays.
• Excellent English and Polish/German/Italian/Portuguese/French/Spanish language skills, both spoken and written.

What’s good to have:

• University degree in communications, IT, or any related fields.
• Practical experience in technical customer support.
• Experience in the financial services or IT industry.
• Proficiency in other languages.

Benefits:

• Growth-inducing challenges.
• Productive work atmosphere.
• Cooperation, support, and empowerment.
• Career progression opportunities.
• Market-based salary.
• Annual performance bonus.
• Health benefits.
• Casual dress code.
• Travel and internet allowances.

Our Team:
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.