This job is closed and no longer accepting applications.
Deriv (Europe) Ltd in Malta is looking to recruit a Client Support Executive to join their team on a full-time basis.
Job Role:
You’ll be part of the Customer Support team, where we are responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.
As a Client Support Executive at Deriv, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.
Your challenges:
Respond to customer enquiries and concerns by live chat and email.
Process applications and customer documentation according to relevant policies and regulations.
Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
File records and documents of customer interactions and customer satisfaction.
Requirements:
Willingness to work in rotating shifts, weekends, and public holidays
Fluent spoken and written English communication skills
What’s good to have:
University degree in communications, IT, or any related fields
Practical experience in technical customer support
Experience in the financial services or IT industry
Proficiency in other languages such as Portuguese, Spanish, French or German
Benefits:
Market-based salary
Annual performance bonus
Health benefits
Casual dress code
Travel and internet allowances
*Join us. Grow with us.
Deriv (Europe) Ltd:
We’re Deriv. We’re all about trading. We’re the geeky upstarts who pioneered an industry. That was more than 20 years ago, and we’re still going strong. Today, we work across continents and serve over two million traders from around the globe.
Deriv (Europe) Ltd in Malta is looking to recruit a Client Support Executive to join their team on a full-time basis.
Job Role:
You’ll be part of the Customer Support team, where we are responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.
As a Client Support Executive at Deriv, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.
Your challenges:
Respond to customer enquiries and concerns by live chat and email.
Process applications and customer documentation according to relevant policies and regulations.
Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
File records and documents of customer interactions and customer satisfaction.
Requirements:
Willingness to work in rotating shifts, weekends, and public holidays
Fluent spoken and written English communication skills
What’s good to have:
University degree in communications, IT, or any related fields
Practical experience in technical customer support
Experience in the financial services or IT industry
Proficiency in other languages such as Portuguese, Spanish, French or German
Benefits:
Market-based salary
Annual performance bonus
Health benefits
Casual dress code
Travel and internet allowances
*Join us. Grow with us.
Deriv (Europe) Ltd:
We’re Deriv. We’re all about trading. We’re the geeky upstarts who pioneered an industry. That was more than 20 years ago, and we’re still going strong. Today, we work across continents and serve over two million traders from around the globe.