Client Liaison Officer

Job Description
Michael Debono Ltd (MDL) in Malta is seeking to appoint a Client Liaison Officer to join the after-sales team on a full-time basis.

Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted group of companies with a keen focus on the mobility sector. The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers. The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories, and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles.

The Position:
The Client Liaison Officer will be responsible for:

• Printing of job cards 2 days in advance of the start date of the works;
• Check if parts are available to instruct the parts department to prepare them;
• Call client one day before to confirm requirements;
• Upselling with the client during the pre-call;
• Assist call center about status updates of vehicles on services/works;
• Input updates in the system after following up with technicians;
• Taking responsibility for the full process of the job card from beginning to end;
• Issues check sheets for technicians to fill in and present to the client;
• Carry out other duties as instructed by one’s superior.

The Requirements:

• Minimum 2 years experience in a technical yet client-facing role;
• Familiar with Microsoft desktop operating systems and Microsoft Office applications;
• Clean police conduct;
• Perform required certifications as per company and supplier recommendations;
• Technical background ;
• An MCAST Diploma in Mechanical Engineering (MQF Level 4) would be considered an asset.

What we Offer:

• Competitive remuneration package;
• Continuous development and mentoring;
• Flexible working arrangement;
• Health insurance;
• Employee referral scheme;
• Weekly breakfast;
• Monthly treats;
• Employee discounts.

Michael Debono Ltd:
Established in 1960, Michael Debono Ltd is Malta's exclusive representative of the world's leading car manufacturer, Toyota. From day one, since distributing the first Toyota in Europe, our foremost objective has been to offer complete customer satisfaction to all our customers. This has enabled us to build strong relationships and a loyal database of valued customers, supporting our rapid expansion over the years, where we have extended our range of aftersales facilities to meet our all of our customers’ auto-related needs. Specialities: Toyota Cars, Quality Used Cars, Genuine Car Parts, Body Repairs and Servicing.