Client Care Executive - Customer Service jobs in Malta - March 2024
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Client Care Executive

Konnekt

Published on 19 Nov 2021

Expired on 19 Dec 2021


Our client is a hybrid tech and service B2B company with sustained double-digit growth rates for over a decade. The company has a culture that enables everyone to challenge, is result-driven & impactful. Its five complementary brands are market leaders and setters. This role is of particular importance as the company enters a key stage in its development.

 

The Client Care Executive will be working closely with the Chief Commercial Officer on the effective collection and interpretation of data in relation to the Net Promoter Score (NPS), ensuring that the clients’ perception of the offered service resonates with the company’s mission to provide a top tier service.

 

Responsibilities:

  • Keeping up to date with product developments.
  • Working closely with the data insights team to prepare monthly NPS performance reports.
  • Exploring convenient ways of collecting NPS data as well as leading survey alignment and delivery.
  • Liaising with clients to understand their pain points.
  • Formulating client feedback into effective actionable insights and recommendations.
  • Ensuring that agreed action points are executed to perfection and result in an improvement.
  • Other ad hoc duties that may arise.
     

time
Full Time
Job Type
experience
Experienced (3 years +)
Experience Level
category
Customer Service
Category
industry
Business Support Services
Industry


Customer Care Representative

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