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Cleaning Operations Supervisor
The Cleaning Operations Supervisor is responsible for managing and coordinating the daily operations of the cleaning team across hospitality venues and properties. This role ensures all areas including public spaces, staff areas, and service zones; are maintained to the highest standards of cleanliness, hygiene, and safety. The position requires a hands-on leader who can motivate a team, manage shifting priorities, and deliver consistent results in a fast-paced environment.
Responsibilities:
• Supervise and inspect various areas of the property, such as entrances, staircases, common areas, and staff zones, ensuring cleanliness and presentation standards are met
• Oversee daily cleaning operations, task distribution, and shift coordination across venues
• Ensure all cleaning procedures comply with health, safety, and hygiene regulations applicable to the hospitality industry
• Train cleaning staff on proper use of cleaning materials, equipment, and safe working practices
• Conduct regular inspections to identify areas requiring additional attention or maintenance follow-up
• Respond to service-related feedback or complaints regarding cleaning standards, taking corrective action as needed.
• Manage inventory levels of cleaning supplies and ensure timely replenishment
• Step in to assist with cleaning tasks during peak periods, staff shortages, or special events
• Develop and manage staff rotas, ensuring appropriate coverage and workflow efficiency
• Foster a positive team environment, promoting accountability, motivation, and open communication
• Monitor team performance, identify training needs, and support staff development
• Coordinate with other departments to ensure cleaning services are aligned with operational needs and guest expectations
Qualifications & Assets:
• Previous experience in a cleaning or facilities management supervisory role, preferably within a hospitality, events, or venue setting
• Strong leadership, organizational, and communication skills
• Ability to multitask and adapt in a dynamic, guest-facing environment
• Comfortable with hands-on work and leading by example
• Flexible availability, including evenings, weekends, and public holidays
• Knowledge of cleaning agents, techniques, equipment, and health & safety standards
• Proactive mindset with a focus on quality, efficiency, and service excellence
Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?
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