Call Centre Agent (IT Services)

Our Client, Leaders in Document Technology, Products, and IT Services and Solutions, are looking for a highly motivated and customer-oriented individual to join their Service Department as a Call Centre Representative. As a Call Centre Representative, you will be the first point of contact for their customers and will play a crucial role in providing exceptional customer service and support.

Key responsibilities:

• Answer incoming calls and respond to customer inquiries and concerns in a professional and timely manner
• Provide accurate information about our products and services to customers
• Assist customers and resolving any issues or complaints
• Maintain customer records and update information as needed
• Collaborate with other departments to ensure customer satisfaction and resolution of any issues
• Follow up with customers to ensure their needs have been met and provide additional support if necessary
• Utilise CRM software to manage and track customer interactions and data
• Meet and exceed individual and team performance goals and metrics
  

Requirements

• Excellent verbal and written in Maltese AND English communication skills
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and prioritise in a fast-paced environment
• Proficiency in Microsoft Office Suite; experience with CRM software is a plus
• Service-oriented mindset, willing to go the extra mile for team, clients, and customers. No task is too small.

Education and Experience

• Prior experience in customer service, sales or a call/contact centre

Benefits

• Health Insurance
• Summer hours (July & September 0800hrs - 1500hrs, August 0800hrs - 1300hrs)
• Flexitime