Call Centre Agent

Our client is seeking a Call Centre Agent to handle incoming calls for assistance services and to provide back-office administrative support to the clients

Responsibilities and Duties

• Answer and handle incoming calls for assistance services
• Correspond with foreign and local third parties by email
• Identify, research and resolve customer queries using applicable software
• Document all call information according to standard operating procedures
• Complete call logs and reports
• Other call centre related duties as assigned

Qualifications and Skills

• Proficient in relevant computer applications including the ability to learn and navigate new software
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle the stressful situation appropriately
• Ability to effectively manage multiple priorities and work in a dynamic environment
• Experience in a call centre environment
• Knowledge of customer service practices and principles 
• Fully fluent in English and Maltese is a Must
• Currently living in Malta
  
  The position is on a shift basis (we are open 24/7) Roster basis