Baggage Porter - Customer Service jobs in Malta - March 2023
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Baggage Porter

Mallard Co. Ltd (Qawra Palace) , North of Malta

Expires in 9 days (08 Apr 2023)

Due to our Hotel's growth an opportunity has arisen for an energetic person to join our Front Office Department. As a Porter, you will report directly to the Front Office Manager.

Job Role:
We are looking for a dedicated baggage porter to take responsibility for making our guests feel at home. The baggage porter will show guests to their rooms and ensure that the rooms have been prepared correctly and that all utilities are working. If any appliances are not working, you should bring that to the maintenance department's attention.

Candidates for this position should be detail-oriented and friendly. Baggage porters should be well acquainted with the cities they work in, have a professional demeanor, and be client-oriented.


  • Meeting and greeting guests at the entrance to the hotel. 
  • Assisting with the offloading and carrying of baggage from the car to the check-in counter. 
  • Showing guests to their rooms after check-in and showing them how to use all the utilities in the rooms. 
  • Checking that all utilities in the rooms are in perfect working condition. 
  • Reporting faulty utilities and equipment to maintenance for repair. 
  • Arranging taxis or other transport for guests. 
  • Running errands for guests within the hotel. 
  • Providing information on tourist attractions and other places of interest to guests on request. 
  • Ensuring that the lobby of the hotel is neat and tidy throughout the day. 
  • Assisting guests to check out at the end of their stay and carrying baggage to the transport. 


  • High school diploma or equivalent. 
  • Great knowledge of the city and surrounding areas. 
  • Willingness to assist with tasks outside of the job description. 
  • Attention to detail. 
  • Courteous and well-mannered. 
  • Ability to work and communicate well with others.

Mallard Co. Ltd:
The Qawra Palace Hotel is hospitality ownership managed by the Vella family, with the most welcoming management and staff who provide their customers with efficient and pleasant service. The four-star rated hotel offers exceptional service to an elite clientele. The semi-modern décor grants a warm attachment.  The panoramic view of Salina Bay and the ample promenade is a bonus to the hotel’s room view.  Only 30 minutes away from the airport and is situated in the most prime area of St. Paul’s Bay/ Bugibba.  The town of St.Paul’s Bay is only a stone throw away. “Il-Gzejjer” (St. Paul’s Island – the initial location of St. Paul’s shipwreck) is simply a short-distance boat ride. This hotel offers ample facilities together with a comfortable, relaxed, and friendly atmosphere. This is the perfect hotel for families and couples of all ages that are in search of a central location, with a good range of facilities close by. There are many shops, bars, and restaurants in the immediate vicinity and it is but a short walk to Bugibba and St. Paul’s Bay for a wider choice.

Full Time
Job Type
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
Customer Service
Hotels, Restaurants & Catering

Customer Care Manager

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