B2B Support Agent

Melita Ltd in Malta is currently looking for a B2B Support Agent to join their team on a full-time basis.

Job Role:
In this role, you will form part of a team focusing on providing support to Melita’s business customers, resolving customer complaints professionally and tactfully in a timely manner, in accordance with company policies, and to the satisfaction of the customer.

Responsibilities:

• Answering both business technical and billing calls and chats
• Handle any complaints from business customers professionally
• Understand, identify, and solve the customers’ issues
• Solve issues during the first contact where possible
• Ensure that any issues requiring support from other teams are correctly escalated and handled within acceptable timeframes.
• Ensure that any required follow-ups are done and the customer is kept updated

• Experience in handling both technical and billing queries and issues
• The ability to multitask and ensure all issues are followed up and solved
• Previous experience in a similar role will be considered an asset
• A positive and can-do attitude.