Airport Representative

Job Description
Meeting Point Malta Limited is looking to recruit an Airport Representative to join their team on a full-time basis to join their destination management team. Meeting Point Malta is a destination management company that over the years has succeeded in developing longstanding business relationships with the island’s top hospitality product and service providers.

Skills & Requirements:  

• Knowledge of Travel Agency & Tour Operator’s Inbound systems, functions and operations would be considered an asset.
• Ability to use own initiative and relate to people from all walks of life.
• Enjoy and able to work with and help people and customers.
• Able to deal with emergencies from time to time, and not be easily flustered.
• Good interpersonal skills.
• Works well under pressure.
• Strong communication skills  
• Great sense of empathy and judgment
• Friendly, service-oriented personality
• High resilience, commitment and flexibility
• Teamwork
• Good English, and spoken; German and French are a significant advantage

• Meet and greet passengers at the airport.
• Preparation of welcome itinerary for arriving passengers.
• Responding efficiently and promptly to guests’ queries.
• Escorting guests to their accommodation.
• Ensure that all material such as brochures, flyers and signs are readily available.
• Efficient handling of difficult issues that may arise such as lost luggage or similar. 
• Liaising with transport providers and organising vehicles as required.