Senior Executive – Player Protection & Responsible Gaming (iGaming)

A new role as a Senior Executive – Player Protection & Responsible Gaming is now available. Reporting directly to the Manager - Investigations & Player Protection your responsibilities will include: 

• Managing the day-to-day support and responsible gaming functions within the organization.
• Assisting with the development of responsible gaming policies and procedures and assessing implementation by licensees through reviews of audits in line with set standards.
• Maintaining up-to-date risk rating of all Licensees and ensuring that all issues are logged in according to procedures. 
• Coordinating awareness campaigns by conducting awareness programmes and training with both internal and external stakeholders on the different elements of Responsible Gaming and Player Protection.
• Conduct research and stay current with trends in Responsible Gaming.
• Supervise the Player Support Unit and ensuring that player complaints are addressed in a timely manner.
• Monitoring the performance of Player Support and Responsible Gaming officers, whilst ensuring individual development through periodic reviews and day to day coaching.
• Provide regular updates to Senior Management and relevant Committees, as required by the business.
• Attending conferences and fora which are relevant to Player protection, as required by the business.