Operations & Client Relations Executive

Ensure food excellence and client satisfaction across The Big Kitchen’s key service locations.

The Big Kitchen (TBK) is Neriku Catering’s dedicated sister company focused on contract catering — serving care homes, hostels, hotels, and factory canteens with quality meals and dependable service. As our Operations & Client Relations Executive, you’ll be the driving force behind smooth daily operations, consistent food quality, and strong client relationships at all our contracted sites.

Your Role

• Conduct daily visits to service locations to monitor food quality, presentation, and portion consistency.

• Carry out spot checks to ensure compliance with food safety, hygiene, and operational procedures.

• Coach and support site teams to meet our high standards in food and service delivery.

• Serve as the key point of contact for clients, building trust through clear communication and responsiveness.

• Lead client meetings to review performance, gather feedback, and proactively address any issues.

• Spot opportunities to grow the relationship — whether through added services, new menu items, or other improvements.

• Ensure staff rosters are properly aligned with the operational needs of each site.

What You Bring

• 3–5 years of experience in hospitality, catering, or operations management, ideally across multiple locations or client accounts.

• Strong knowledge of food service quality, health and safety standards, and customer service best practices.

• Fluency in Maltese and English, with excellent interpersonal and communication skills.

• Confidence using digital systems for reporting, scheduling, and operational oversight.

• A valid driver’s license — this is a mobile role with regular travel across Malta.

• Bonus: Certifications in food safety, catering, or hospitality are a plus.

Why Join Us?

• A varied and mobile role: Each day brings new environments, new people, and new challenges.

• High impact: You directly shape the experience of our clients and the performance of our teams.

• Part of a trusted group: TBK is backed by Neriku Catering’s decades of experience in food service and events — blending tradition with innovation.