Customer Success Executive - Customer Relationship Management jobs in Malta - September 2021

Customer Success Executive

at

Konnekt
JOB TYPE: Full Time JOB LEVEL: Experienced (3 years +)
CATEGORY:
Customer Relationship Management
EMPLOYER INDUSTRY: Information Technology

Do you want to be part of a bold and challenging environment whilst working with people who have a huge passion for IT and technology? Then this role is definitely the one for you! 

Our client is looking to expand their sales team and they are seeking to onboard a Customer Success Executive. The right candidate will be reporting to the Sales Manager.

What you'll do: 

  • Build strong relationships with existing clients to promote retention & account growth. 
  • Understand the client's industry, objectives, and goals with the aim to align and up-sell the company's services.
  • Ensure that KPI targets are met within the given deadlines.
  • Manage and close, cross-sell and up-sell, with an eye for opportunity.
  • Organise and lead periodic client reviews and surveys, analysing data and formulating a plan of action.
  • Aid with the development and improvement of the service offerings by gathering feedback.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.​

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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