Contract Manager (Maltese Speaking) - Customer Relationship Management jobs in Malta - February 2023
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Contract Manager (Maltese Speaking)

Centrecom Limited , South of Malta


Centrecom Limited in Malta is currently looking to recruit a Contract Manager (Maltese Speaking) to join its team on a full-time basis.

Responsibilities:

  • Attending meetings with client stakeholders to build and enhance business relationships.
  • Compiling and storing contract documentation in line with the company procedures and as outlined in the client’s contract.
  • Escalating and resolving areas of concern as raised directly by the client’s stakeholders or that arise from the Business Development and Client Relationship Manager.
  • Monitoring company performance against service level agreements and flagging up potential issues or challenges.
  • Developing team members while ensuring succession planning is always achievable across all levels.
  • Conducting performance appraisal reports for direct reports.
  • Liaising with internal departments to ensure clients’ needs are fulfilled effectively.
  • Overseeing the correct implementation and maintenance of SOPs on the client’s project.
  • Providing a timely response to the client’s stakeholder queries per the contract requirements.
  • Working closely with the Senior Coordinator – Back Office Services and Workforce Management team.
  • Support the Workforce Management team in resolving rostering issues.
  • Other duties assigned by management from time to time.

Requirements:
  • Managerial skills and experience, preferably in a similar role;
  • Excellent interpersonal skills to interact, work and relate effectively with the team;
  • Excellent communication, and conflict-resolution skills.
  • Ability to identify problems and trends, and develop effective solutions and strategies.
  • Excellent time management skills to work with tight deadlines

So why work with us?
  • We are a dynamic and innovative company, and we seek candidates who have the same spirit
  • You will be joining a company that values its employees and invests in their career
  • You will work with a team of professionals who are available to help you navigate and grow.

Centrecom Limited:
Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +), Middle Management
Experience Level
category
Customer Relationship Management
Category
industry
Business Support Services
Industry


Customer Experience Representative

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