Our client is seeking a Concierge and Real Estate Associate to act as an ambassador of the company with both internal and external stakeholders, the successful candidate is required to offer a level of hospitality that meets and exceeds our
clients’ expectations, whilst providing ideas about amenities and experiences, organizing itineraries and reservations.

Responsibilities

• Meeting clients on arrival in Malta and accompanying them to their accommodation.
• Manage itineraries and reservations for clients when required
• Support the Real Estate team in administrative duties such as filing, scanning, and maintenance of the internal database.
• Support the Property Management team with their daily tasks.
• Manage, maintain and create new relationships with service providers to enable an adequate portfolio of services that are made available to clients
• Have the necessary contacts to handle emergency situations
• Interface with key stakeholders through multi-channels; mail correspondence, telephone and email to ensure enhanced service delivery
• Act as a trusted advisor to our clients, thus contributing to the overall client experience
• Work as part of a team in delivering a diligent and timely service that will require flexibility to address other tasks outside of your core role as and when they arise
• Focus on personal development through learning more about the different areas of the business by means of interaction and collaboration

Requirements

• The ability to recognise and respond to diverse thinking styles, learning styles, cultural qualities and a global mindset.
• You will hold an excellent command of the English language
• Previous experience within the hospitality industry
• Have a  positive solution-oriented attitude complemented with a high level of integrity, to facilitate the business in a compliant manner
• Experience with managing several service providers and dealing with emergency situations
• Possess immaculate communication and presentation skills
• Excellent relationship building skills
• Currently living in Malta