Customer Due Diligence Manager

Job Description
Job vacancy: Customer Due Diligence Manager
Job reference: CDDMM2102JIM

As Customer Due Diligence Manager you will oversee a team of over 75 multilingual staff members at our office based in Malta.

The role requires the day to day management of a large team within the Customer Due Diligence Department  in conjunction with other department managers  in the completion of further due diligence reports and subsequently make risk based decisions on customer accounts from an AML/CTF and safer gambling perspective. You will be expected to have an excellent knowledge of current AML/CTF policies and procedures throughout all jurisdictions where bet365 is licenced and be able to make well- informed decisions based on the information which is presented to you in report format. You should have excellent attention to detail and experience within investigation and risk assessment of customer accounts as well as the ability to organise, motivate and develop an operational department. The position is full time and the successful applicant will be required to work any five days from seven, including evenings, weekends and public holidays.

Main Responsibilities:

• Reviewing further due diligence reports and making risk based decisions on customer accounts;
• Investigating accounts requiring due diligence checks including transactional analysis and reviewing documentation pertaining to source of funds;
• Continuously improving the AML/CTF practices across all jurisdictions;
• Managing the day-to-day office of over 75 multilingual staff;
• Developing Customer Due Diligence Deputy Managers who in turn can develop teams within the Customer Due Diligence department;
• Supporting senior management including the Head of AML in the ongoing development of robust AML/CTF practices and procedures;
• Liaising with other operational managers where required to collaborate on projects;
• Overseeing recruitment campaigns and subsequent training and development of staff members;
• Identifying any gaps within departmental processes and suggest business changes to senior management.

Preferred Skills, Qualifications and Experience:

• Operational management experience within the online gambling sector;
• Knowledge of AML/CTF safer gambling requirements within the online gambling sector;
• Experience of safer gambling practices;
• The ability to motivate and manage staff, providing coaching and feedback in an effective manner;
• Capacity to plan, prioritise and manage departmental workload;
• AML/CTF Qualifications such as ICA certification;
• Ability to work both independently, and as part of a team in a fast paced and demanding environment.

*By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website. 

*If you believe you possess the skills and experience necessary for this role then please email your CV and Covering Letter quoting the Position Reference CDDMM2102JIM.

bet365:
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology. Established by Denise Coates CBE in 2001, we have rapidly grown into a global operation employing over 4,300 people and deliver an unrivalled online experience to more than 45 million customers and 20 languages. Initially, we began by offering online Sports betting but with forwarding thinking leadership we chose to focus our attention on In-Play betting. The gamble paid off and enabled us to forge our market-leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on-site at any one time. Our game-changing In-Play betting product and comprehensive sports Live Streaming service covering 140,000 events a year are complemented by our offerings in Casino, Poker, Games, Vegas and Bingo. Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,000 people work in-house to provide the technological advances that enable us to maintain our leadership position. Giving our teams the freedom to innovate is essential to our success. Our award-winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded. Today we continue to push technological boundaries and break new ground in software innovation.