Senior Consultant - Business Relationship Management jobs in Malta - March 2024
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Senior Consultant

Konnekt

Published on 25 Nov 2022

Expired on 25 Dec 2022


Our client is looking for a Senior Consultant to join their growing team. The main focus of the role is to identify and spread best practices in all European national service organisation that drive profitability improvement to the company's business.

Responsibilities: 

  • On-boarding the responsibility for Service design processes and lead service business projects to enhance the company's service portfolio together with European, global and local interfaces in marketing, sales, logistics and service 
  • Participating in developing and implementing pan-European service plans that encourage national service organisation to provide services that are more profitable and professional
  • Together with expert departments concerned and top management, develop concepts for service governance that harmonise regional service and support strategies in order to actualise synergies
  • Finding the best service and support procedures and distribute them to the national operating companies
  • Glean intelligence from reported service KPIs and data and offer suggestions for improving local service procedures, especially in the area of service costs
  • Ultimately improving the service profitability and efficiency and increase customer retention through service quality and customer satisfaction.

Working hours are from Monday to Friday normal office hours

Skill-sets and Requirements
  • 10 years experience of business management in Service
  • Best practices of the ITIL framework
  • Strong customer service orientation, target oriented and self-reliant
  • Must be analytical, networked and a strategic thinker
  • Strong interpersonal and communication skills
Education & Experience
  • Degree in Business Administration or Economic Sciences
  • Experience in Service Design and Education in Service Design
  • Experience in Project Management and Service Consultancy
  • Excellent knowledge and experience in Strategy creation and implementation
Benefits
  • Hybrid working model
  • Opportunity to travel

time
Full Time
Job Type
experience
Middle Management
Experience Level
category
Business Relationship Management
Category
industry
Information Technology
Industry

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