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Our client is seeking a Senior Operations Officer to join their growing team.
Responsibilities:
Directing the team to provide a professional and personalised service to clients;
Overseeing day-to-day operations, set clear goals and delegate tasks accordingly;
Ensuring there is plenty of knowledge sharing and job rotation within the team to support business continuity;
Providing the necessary training and coaching to the team, making sure this is in line with the bank's overall strategy;
Streamlining work practices to achieve optimum operational efficiency;
Ensuring that all procedures are documented and updated in a timely manner;
Investigating account discrepancies and following up customer queries;
Promoting and cross selling the Bank’s products and services;
Integrating AML/CFT considerations into the relevant aspects of the role;
Reporting circumstances that may bring the Bank into disrepute upstream, as well as transactions that may represent elements of doubt to the Bank’s MLRO.
Our client is seeking a Senior Operations Officer to join their growing team.
Responsibilities:
Directing the team to provide a professional and personalised service to clients;
Overseeing day-to-day operations, set clear goals and delegate tasks accordingly;
Ensuring there is plenty of knowledge sharing and job rotation within the team to support business continuity;
Providing the necessary training and coaching to the team, making sure this is in line with the bank's overall strategy;
Streamlining work practices to achieve optimum operational efficiency;
Ensuring that all procedures are documented and updated in a timely manner;
Investigating account discrepancies and following up customer queries;
Promoting and cross selling the Bank’s products and services;
Integrating AML/CFT considerations into the relevant aspects of the role;
Reporting circumstances that may bring the Bank into disrepute upstream, as well as transactions that may represent elements of doubt to the Bank’s MLRO.