Process Re- Engineering Manager

Our client is a leading financial services provider.  They are seeking to employ a Process Re-Engineering Manager to join their growing team.

The Role

• Analyse the current customer service journey, find gaps and come up with ideas to enhance the process
• Delivery operational efficiencies
• Create cost savings initiatives
• Manage the Transformation team
• Apply re-engineering methodologies and principles to conduct process modernisation and streamlining
• You will communicate at all levels with the targeted Units and also with senior management
• You will also ensure that all changes has been implemented and thereafter adhered to
• The role also encompasses that you ensure that staff adhere to all bank's and regulatory processes