Operations Officer

One of our clients, specialising in the Banking sector, is currently seeking to onboard a Dutch-speaking Operations Officer to join their team:

Duties:

• Acquiring a deep understanding of our products and procedures.
• Answering incoming calls and replying to emails from prospective and existing customers in relation to our products and services.
• Executing customers’ instructions and daily updating of accounting records.
• Following up on customers’ requests that cannot be answered immediately and conducting the necessary internal investigations.
• Developing strong partnerships with customers delighting them with your insight and listening skills. 
• Performing administrative tasks related to the operation of banking platforms in use.
• Processing the allocation of payments.
• Professional and respectful debt collection through calls and follow ups with customers.
• Performing other operational tasks in relation to retail deposits and client onboarding.