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Truevo Payments in Malta is looking to recruit a Disputes Officer to join their team on a full-time basis. The successful candidate will have excellent communication and organisational skills and an acute sense of attention to detail.
Responsibilities:
Effectively communicate with merchants in order to resolve disputes;
Process dispute related transactions in the respective internal and card scheme systems;
Resolve issues on behalf of merchants in support of dispute resolution processing, compare alternative actions and decide on appropriate approach;
Respond to requests in relation to transactions in the various stages of the dispute cycle;
Work closely with Risk, Fraud and Compliance departments to ensure compliance to card scheme programs and other regulatory obligations at all times;
Maintain strong working knowledge of all relevant card scheme rules and regulations;
Working in a changing environment where responsibilities and duties may change;
Continuously learning and improving on product and job knowledge.
Requirements:
Minimum of 2 years experience in a structured working environment;
A levels or a diploma are highly preferable;
A keen interest to learn and grow;
Excellent communication skills, both written and verbal in English;
Exceptional organisational skills and attention to detail;
Strong analytical abilities;
Possess a strong work ethic and a team player mentality;
Capability to think out of the box.
Truevo Payments: Truevo Payments is a licensed Financial Institution with full Visa & MasterCard membership. We offer a range of payment services across multiple channels. Our solutions are tailored to businesses of all sizes, who are looking to reach, engage and transact with consumers wherever they are, on whatever device they may be using. Some of our core services include e-commerce, mobile point-of-sale, virtual point-of-sale and original credit transaction.
Truevo Payments in Malta is looking to recruit a Disputes Officer to join their team on a full-time basis. The successful candidate will have excellent communication and organisational skills and an acute sense of attention to detail.
Responsibilities:
Effectively communicate with merchants in order to resolve disputes;
Process dispute related transactions in the respective internal and card scheme systems;
Resolve issues on behalf of merchants in support of dispute resolution processing, compare alternative actions and decide on appropriate approach;
Respond to requests in relation to transactions in the various stages of the dispute cycle;
Work closely with Risk, Fraud and Compliance departments to ensure compliance to card scheme programs and other regulatory obligations at all times;
Maintain strong working knowledge of all relevant card scheme rules and regulations;
Working in a changing environment where responsibilities and duties may change;
Continuously learning and improving on product and job knowledge.
Requirements:
Minimum of 2 years experience in a structured working environment;
A levels or a diploma are highly preferable;
A keen interest to learn and grow;
Excellent communication skills, both written and verbal in English;
Exceptional organisational skills and attention to detail;
Strong analytical abilities;
Possess a strong work ethic and a team player mentality;
Capability to think out of the box.
Truevo Payments: Truevo Payments is a licensed Financial Institution with full Visa & MasterCard membership. We offer a range of payment services across multiple channels. Our solutions are tailored to businesses of all sizes, who are looking to reach, engage and transact with consumers wherever they are, on whatever device they may be using. Some of our core services include e-commerce, mobile point-of-sale, virtual point-of-sale and original credit transaction.