Receptionist

A new role as a Marina Receptionist is now available, the Employee shall be responsible for the following:

• Assist in the general administration of the marina office and reception of the Company
• Meeting and greeting clients;
• Handling general correspondence with clients, suppliers, trades, authorities and contractors via phone and email,
• Registration of clients information into the Company’s administration software including but not limited to the maintenance of up to date vessel documents and records including the compulsory collection of registry and insurance certificates;
• Assist in the reporting of berthing movements and statistics to Company’s management and authorities as may be requested by Company from time to time;
• Attend rostered shift requests to be made through Company’s online roster system;
• Maintain an outward sales approach for annual and transit customers alike and strive to maintain good client relations;
• Assist with the Marina’s Online presence through updating of the company website, social media channels, online marina portals, online maritime directories and marina client newsletters;
• Assist in the set-up, the manning, promotion and marketing of Company events
• Ensure the general upkeep and maintenance of company property, the marina reception and the common areas of the marina reception and client welcoming areas;
• Liaise with the Company housekeeping when necessary to ensure cleanliness at all times;

Working Hours are Monday to Friday office hours, with optional Saturdays. 

• Previous experience in a similar role is required
• Excellent level of English
• Currently based in Malta
• You will have an excellent approach to customer service and be capable of dealing with difficult situations.