Personal Assistant & Quality Coordinator - Administrative jobs in Malta - November 2022
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Personal Assistant & Quality Coordinator
InterContinental Malta InterContinental Malta , Central Malta

Expires in 18 days (16 Dec 2022)


InterContinental Malta is currently looking for a Personal Assistant & Quality Coordinator to join their team on a full-time basis.

Job Role:
The ideal candidate will be the first point of contact with clients, internal staff, and other business contacts. This role will also oversee activities related to quality standards, evaluation & action planning. This role reports directly to the Cluster General Manager and his delegate. This role will have access to all the company’s confidential matters hence the role demands a candidate with high levels of integrity.

Responsibilities:
  • Overall looking at the Quality Brand Standards for both properties in Liaison with all HODs
  • Actively involved in the preparation of yearly Quality Audits
  • Quarterly Update of Tactical Solve
  • Manage and support  team members to achieve a green Quality Metric
  • Replying to all Guest Reviews be it Medallia – Guest Love or Social Media reviews such as Booking.com, Trip Advisor, Expedia, etc.
  • Co-ordination of all Internal Meetings and taking minutes
  • Preparation for Monthly Owners' Meetings.

Requirements:
  • Excellent written and oral communication skills in English
  • Excellent word processing and IT skills, including a range of software packages and comprehensive capabilities in Microsoft Office (Word, Excel, and PowerPoint)
  • The ability to work at his/her own initiative and to tight deadlines
  • Flexibility and adaptability to juggle a range of tasks to meet deadlines
  • Strong administrative and personal assistant skills with an ability to work well in a fast-paced environment, an effective planner with proven time management skills necessary; attention to detail, personal commitment, efficiency, and flexibility with great team liaison skills.

Experience:
  • Minimum of three (3) years in a similar role
  • Candidates with previous experience in a hotel environment will be given preference.

InterContinental Malta:
Situated in the exclusive beachside resort of St Julian's, InterContinental Malta is just seven kilometres from Valletta, Malta's capital city, and within walking distance of some of the islands finest shopping and entertainment locations. Unwind by our lagoon styled outdoor pool, or simply enjoy a day at our private sandy beach.

time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Administrative
Category
industry
Hotels, Restaurants & Catering
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