Front Office Clerk

About Our Client
Our Client is a provider of comprehensive freight forwarding solutions, specialising in efficient cargo handling and supply chain management. As an ISO-certified organisation, the Company upholds quality across all operations. With a dedicated fleet and established partnerships, they deliver dependable, cost-effective transportation services. Their proactive and expert team customises logistics support to match varied customer needs, fostering enduring relationships grounded in trust and proficiency.

Role Overview
Heroix is proud to be collaborating with a well-established player in the freight forwarding sector to find a proactive and highly organised Front Office Clerk. This role blends client-facing responsibilities at the reception desk with vital administrative and logistics coordination support. The selected candidate will be at the forefront of ensuring smooth day-to-day operations by managing communication channels, maintaining records, and supporting freight and customs processes.

Key Responsibilities

• Reception Management: Greet and assist visitors with professionalism while maintaining a tidy and welcoming front desk environment.
• Call Handling: Answer and direct incoming calls efficiently, take accurate messages when required, and ensure prompt follow-up.
• Communication Support: Manage general enquiries via telephone, email, and in-person interactions with a courteous and solution-oriented approach.
• Administrative Support: Perform timely and precise data entry, maintain filing systems, and prepare spreadsheets to support operations and reporting.
• Logistics Coordination: Assist in booking and tracking sea, air, and road freight, review shipping documentation, and liaise with third parties for smooth deliveries and collections.

Qualifications, Skills, and Attributes

• Education: An O Level standard of education is required; further training or certification in administration or logistics is considered an asset.
• Experience: At least one year of experience in a front office, administrative, or logistics-related role.
• Language Skills: Excellent command of both Maltese and English is required to succeed in this role. 
• Communication Skills: Clear and professional communication via phone, email, and in person.
• Interpersonal Skills: Friendly, courteous, and service-oriented, with a strong client focus.
• Technical Skills: Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel.
• Organisation: Able to manage multiple responsibilities with accuracy, prioritise tasks effectively, and maintain detailed records.
• Self-Motivated: Demonstrates initiative and works well independently in a fast-paced environment.
• Problem-Solving: Capable of identifying and addressing issues quickly and efficiently while maintaining service standards.

What's on Offer

• Compensation: An attractive remuneration package.
• Working Hours: Full-time position, Monday to Friday, office hours.
• Other Benefits: Comprehensive training and continuous managerial mentoring to support professional development.
• Career Development: Opportunities for growth and advancement within a dynamic and expanding organisation.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

Heroix - Rise to New Heights

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DIER Agency Licence No: 00412-2025