Front Office Assistant

Our client, that operates within the financial services industry, is currently looking to recruit a Front Office Assistant to join their team. Forming part of a team of two Front Office Assistants, your duties will include;

• Welcome and greet walk-in customers, providing immediate assistance 
• Assist customers with new loan enquiries by providing necessary information and directing them through the application process 
• Assist customers with the signing of loan contracts 
• Handle all incoming calls and answer them in a polite and pleasant tone and route them to the appropriate staff and/or take a message 
• Handle monthly payments from customers (walk-ins and online) 
• Actively promote the conversion of payments to Direct Debit 
• Act as a first line of defence for AML and compliance 
• Keep the front desk and office tidy 
• Answer questions and address complaints according to company procedures 
• Receive letters, packages etc. and distribute them 
• Prepare outgoing mail 
• Check, sort and forward emails 
• Monitor office supplies and place orders when necessary 
• Keep updated records and files 
• Take up other duties as assigned