Front Office Administrator

Job Description
Hilton Malta is currently looking to recruit a Front Office Administrator to join their team on a full-time basis.

Job Role:
Under the direction of the Front Office Manager, the Front Office Administrator will operate and ensure the smooth administration of the back-of-house operations for the Front Office department. The candidate will have an indirect reporting line to the Director of Finance for all matters pertaining to the Finance Department.

Responsibilities:

• Payroll tasks, such as filing of Time & Attendance and resolution of discrepancies
• Guest correspondence
• Room allocation for VIPs and groups
• Liaising with Telephone Operator
• Keeping Front Office areas organised and tidyActively responsible for the follow-up and closure of Pay Master accounts
• Supervision of Front office Journals
• Group operations – responsible for all the updates/changes on Rooming lists of in-house groups; billing instructions and room group billing reconciliations
• Ensure correct backup is attached to all relevant closed bills to City Ledger. (from PMS to Accounting)
• Monitoring of credit limit check reports
• Participating in monthly credit meetings
• Attending and participating in pre-conference meetings when necessary
• Receiving and implementing instructions and information in regard to groups
• Corporate guests, VIPs
• Correct communication and implementation of new selling strategies as instructed by the Director of Sales and Front Office Manager.

Requirements:

• Front Office experience / Accounting experience (Accounts Receivable) within a 4-5-star environment is considered an asset
• Knowledge of Hotel PMS – preferably Opera and also proficient in the use of Excel and Outlook
• Has an eye for detail and is of smart appearance
• Well-organised individual, able to work independently and flexible to learn and perform different tasks and duties
• Speak English and at least one other language
• Able to establish strong working relations internally and with our customers – possess good communication skills
• Be a strong team player and thrives working in a fast-paced environment, able to work well under pressure and adhere to deadlines
• Flexible working hours including weekends and public holidays.

We invite you to take a look at our beautiful property, by clicking on the following link; Hilton Malta Virtual Tour.