Front Desk Representative

Centrecom Limited in Malta is looking to recruit a Front Desk Representative to join their team on a part-time basis.

The main responsibilities within the role of a Front Desk Representative are to provide customers with an efficient, prompt, and personalized service, in order to deliver a unique experience and support the Company’s business goals. This role is based on 25 hours per week, working Monday to Saturday from 08:00 AM till 12:00 PM.

Responsibilities:

• Handle customer queries and requests, mainly via face-to-face contact in the site location provided by the Company;
• Handle incoming and outgoing telephone calls and email communication in order to provide assistance to customers’ inquiries and requests;
• Resolve customer queries and complaints to ensure customer satisfaction and process all queries in a timely, accurate and courteous manner;
• Complete all related documentation and data entry to a high standard and within the set time parameters to ensure effective and efficient customer service;
• Be able to manage any cash or credit transactions presented at any site location including end-of-day reconciliations;
• Creatively looks for options, possibilities, and choices for customers;
• Ensure that the provision of excellent customer service levels are maintained and exceeded;
• Ensure that there is adherence to the quality parameters, procedures, and policies established by the Company;
• Strive to reach one’s own set targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;
• Be responsible to develop and maintain a good working knowledge of the Company’s products, services, and system(s);
• Be sure to comply with all the Company’s client’s business processes, policies, and legislation requirements;
• To handle all client and customer contacts in line with our client’s defined standards, whilst keeping customer and company details completely confidential from external and third parties;
• Engage in any other project or duty that the Company might assign from time to time.

Requirements:

• Good command of written and spoken English and Maltese
• Excellent communication skills
• Works well under pressure to achieve targets
• Is able to multi-skill and work with multiple channels and/or projects
• Enjoys dealing with customers face to face.