Front Desk Representative - Administrative jobs in Malta - October 2022
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Front Desk Representative
Centrecom Limited Centrecom Limited , North of Malta

Expires in 20 hours (05 Oct 2022)


Centrecom Limited in Malta is looking to recruit a Front Desk Representative to join their team on a part-time basis.

The main responsibilities within the role of a Front Desk Representative are to provide customers with an efficient, prompt, and personalized service, in order to deliver a unique experience and support the Company’s business goals. This role is based on 25 hours per week, working Monday to Saturday from 08:00 AM till 12:00 PM.

Responsibilities:

  • Handle customer queries and requests, mainly via face-to-face contact in the site location provided by the Company;
  • Handle incoming and outgoing telephone calls and email communication in order to provide assistance to customers’ inquiries and requests;
  • Resolve customer queries and complaints to ensure customer satisfaction and process all queries in a timely, accurate and courteous manner;
  • Complete all related documentation and data entry to a high standard and within the set time parameters to ensure effective and efficient customer service;
  • Be able to manage any cash or credit transactions presented at any site location including end-of-day reconciliations;
  • Creatively looks for options, possibilities, and choices for customers;
  • Ensure that the provision of excellent customer service levels are maintained and exceeded;
  • Ensure that there is adherence to the quality parameters, procedures, and policies established by the Company;
  • Strive to reach one’s own set targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;
  • Be responsible to develop and maintain a good working knowledge of the Company’s products, services, and system(s);
  • Be sure to comply with all the Company’s client’s business processes, policies, and legislation requirements;
  • To handle all client and customer contacts in line with our client’s defined standards, whilst keeping customer and company details completely confidential from external and third parties;
  • Engage in any other project or duty that the Company might assign from time to time.


Requirements:

  • Good command of written and spoken English and Maltese
  • Excellent communication skills
  • Works well under pressure to achieve targets
  • Is able to multi-skill and work with multiple channels and/or projects
  • Enjoys dealing with customers face to face.

Centrecom Limited:
Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

experience
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
time
Part Time
Job Type



Administrative Assistant


Front Office Supervisor

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