Front Desk Representative - Administrative jobs in Malta - October 2022
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Front Desk Representative
Centrecom Limited Centrecom Limited , North of Malta

Expires in 20 hours (05 Oct 2022)

Centrecom Limited in Malta is looking to recruit a Front Desk Representative to join their team on a part-time basis.

The main responsibilities within the role of a Front Desk Representative are to provide customers with an efficient, prompt, and personalized service, in order to deliver a unique experience and support the Company’s business goals. This role is based on 25 hours per week, working Monday to Saturday from 08:00 AM till 12:00 PM.


  • Handle customer queries and requests, mainly via face-to-face contact in the site location provided by the Company;
  • Handle incoming and outgoing telephone calls and email communication in order to provide assistance to customers’ inquiries and requests;
  • Resolve customer queries and complaints to ensure customer satisfaction and process all queries in a timely, accurate and courteous manner;
  • Complete all related documentation and data entry to a high standard and within the set time parameters to ensure effective and efficient customer service;
  • Be able to manage any cash or credit transactions presented at any site location including end-of-day reconciliations;
  • Creatively looks for options, possibilities, and choices for customers;
  • Ensure that the provision of excellent customer service levels are maintained and exceeded;
  • Ensure that there is adherence to the quality parameters, procedures, and policies established by the Company;
  • Strive to reach one’s own set targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;
  • Be responsible to develop and maintain a good working knowledge of the Company’s products, services, and system(s);
  • Be sure to comply with all the Company’s client’s business processes, policies, and legislation requirements;
  • To handle all client and customer contacts in line with our client’s defined standards, whilst keeping customer and company details completely confidential from external and third parties;
  • Engage in any other project or duty that the Company might assign from time to time.


  • Good command of written and spoken English and Maltese
  • Excellent communication skills
  • Works well under pressure to achieve targets
  • Is able to multi-skill and work with multiple channels and/or projects
  • Enjoys dealing with customers face to face.

Centrecom Limited:
Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

Entry (0-12 months), Intermediate (1-3 years)
Experience Level
Part Time
Job Type

Administrative Assistant

Front Office Supervisor

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