Front Desk Receptionist

Within this job as a Front Desk Receptionist, you will be acting as the first point of contact for the company’s clients. You will be called to handle:

Responsibilities

• All front office operations and general office support.
• Greet customers, ensuring they are provided with high-quality services
• Manage customer queries, handle all correspondence and scheduling of appointments 
• Answer telephone calls in a courteous and friendly manner while diverting calls as necessary
• Assist as necessary in any ad hoc administrative duties
• Handling after-sales calls & complaints

Education & Experience

• A minimum Ordinary level of Education or equivalent
• Previous experience in a similar role 
• Excellent spoken and written communication skills in English and Maltese, knowledge of Italian is also preferable
• You will have a strong character and the ability to handle ‘difficult customers, understanding internally what needs to be done and following the job through to ensure that the customer is happy
• Pleasant personality and customer-centric approach to work
• Polite and Mature attitude
• Competent computer skills and experience with Microsoft Office
• Currently living in Malta