Front Desk Associates (Day / Night)

G3 Group in Malta is currently looking to recruit a Front Desk Associates (Day/Night) to join their team on a full-time basis. The chosen candidate will be reporting to the Front Office Manager.

Job Role:
This position's primary responsibility is that of ensuring the efficient day to day running of the Front Desk, through good customer care practices, excellent communication skills, and responsibility in dealing with cash. The Front Desk Associates (Day/Night) is also responsible for the adherence of the full SOPs set, with the aim of meeting and exceeding organizational goals. The schedule is based on a roster schedule and includes working night shifts.

Areas of Responsibility:

• To provide and excel in customer care, provide accurate information to all guests, and promote the Hotel’s services and products;
• Interacts positively with the rest of the team and liaises directly with the line manager;
• The efficient standard Front Desk procedures, such as Check-in/out, Telephone & Email operations, Billing & Cashiering, Night Auditing, inputting of data and basic clerical and organizational tasks;
• Maintains a confident and mature approach, while practicing tact and diplomacy;
• Performs other related duties, tasks, and responsibilities as determined by both the line manager and organizational needs, while providing an environment of openness and trust, with constant feedback and performance coaching.