Customer Experience Officer - Administrative jobs in Malta - September 2022
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Customer Experience Officer
Andrew Vassallo General Trading Andrew Vassallo General Trading , South of Malta

Expires in 5 days (06 Oct 2022)


Andrew Vassallo General Trading in Malta is looking to recruit a Customer Experience Officer to join their team on a full-time basis.

The ideal candidate must be fluent in both the Maltese and English languages.


Andrew Vassallo General Trading Ltd provides solutions to various clientele ranging from aluminium, wrought iron, and uPVC structures to stocking and provision of construction material for industrial and domestic use.

Key Responsibility:
To assist management in all sales of UPVC and Aluminium apertures and objects, back-office, and administrative functions in order to assure an efficient service to our clients.

Job Duties:
  • Assist management in all the daily activities.
  • Assume customer-centric behaviour.
  • Welcome and receive visiting customers and understand their needs to ensure that the company meets customers’ needs and expectations.
  • Demonstrate our products to the clients.
  • Create the right environment to reach and enable a sale.
  • Follow office workflow procedures to ensure maximum efficiency.
  • Answer telephone calls and emails in a manner that ensures a responsive service to our clients, suppliers, and partners.
  • Issue quotations/ revisions in a timely manner.
  • Taking of photocopies from ‘On Site’ Diary regarding UPVC and Aluminium, amending of quotes, pass for designs of any confirmed jobs, important to liaise with Head of Section.
  • Follow up on quotations from foreign suppliers, and orders by confirming designs and delivery of orders/materials.
  • Issue and follow up invoices (including chasing payment) in a timely manner.
  • Perform secretarial tasks as requested by management.
  • Deal with customer complaints or issues with the Section Manager/Head.
  • Maintain courteous and effective communication with clients, especially those that are seeking information regarding any pending works.
  • Follow drawings and sketches provided by management to ensure that the final product achieves customer expectations.
  • Checking statuses of any confirmed jobs.
  • Maintain files and records with effective filing systems.
  • Inputting of data in-office system and any worksheets.
  • Liaising with foreign/local agencies to get quotations and consequent papers/documents to proceed with shipments.
  • Escalate potential issues to management in order to clarify and resolve issues before they become problems.
  • Follow attentively management instructions and direction at all times.
  • Maintain a flexible attitude and make oneself available to longer working hours, as necessitated, for successful job completion.
  • Report personal or inter-personal concerns to management to try and find effective and efficient ways of doing things.

Job Requirements:
  • The candidate must be well organised and punctual;
  • The candidate must have excellent communication skills and be fluent in English and Maltese;
  • Candidate must have basic knowledge in mathematics;
  • The candidate must have clean conduct;
  • Candidates with prior experience in sales will be given priority;
  • General knowledge in uPVC and aluminium is considered to be an asset.

Andrew Vassallo General Trading Ltd:
Established in 1986, the company is a leading manufacturer of Aluminium, PVC, Metal and Steel work using state of the art CNC machines at all stages of the manufacturing process. The company is also a major supplier of building and finishing materials both to the construction industry and the homeowner. The company seeks to expand its workforce of over 40 employees to meet new challenges and market demands.   

experience
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
time
Full Time
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