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ClikkiClikki Ltd in Malta is a start-up company aiming to revolutionize the way people buy properties and we are looking to recruit an Administrative Officer and Customer Service Agent (Italian Speaking) to join our team on a full-time basis. Our business is a unique combination of penny auctions, real estate investments, and e-commerce.
We are currently looking for the right person for a challenging and multifaceted role: somebody able to deal with administrative tasks as well as to support customers across multiple channels.
Responsibilities:
Assist management in all the daily activities;
Manage and oversee our platform back-office;
Provides administrative support to ensure the effective operation of the office;
Support the accounting firm in handling payroll and invoicing;
Deal efficiently with suppliers, partners and authorities;
Deliver a high level of customer service to customers answering their queries politely and positively;
Handle customer queries via phone, email, or chat;
Provide explanations to customers about products/site/policies;
Gather customer feedback and share with the management and the rest of the team;
Escalate complaints to management promptly.
Requirements:
2+ years of experience in the customer service industry and/or in the administrative field (previous experience in a KYC department for FX or Gaming companies would be an asset);
Willingness to work periodically late evenings, weekends, and public holidays;
Exceptional stress management, especially when dealing with frustrating customers;
Excellent written and verbal communication skills (both in Italian and in English);
Ability to foster and maintain strong and positive relationships;
Great organizational skills with the ability to manage numerous projects and priorities at once;
Excellent computer skills, and good knowledge of Microsoft Excel;
Ability to work in a fast-paced start-up, facing daily challenges and recurring priority changes.
The ideal candidate is:
An empathic listener;
An exceptional team player that can work independently;
A well-organized person;
A native Italian speaker;
A positive, assertive, and resilient person;
A flexible and self-motivated professional;
We offer:
Pleasant and brand-new office space in Smart City
A permanent contract with six months probation period
A competitive salary
Constant training and mentorship
The chance to join a young and dynamic company with a friendly organisational structure
A genuine opportunity for personal and professional growth
ClikkiClikki Ltd: ClikkiClikki is a start-up company aiming to totally revolutionize the way people buy properties. Our business is a unique combination of penny auctions, real estate investments, and e-commerce.
ClikkiClikki Ltd in Malta is a start-up company aiming to revolutionize the way people buy properties and we are looking to recruit an Administrative Officer and Customer Service Agent (Italian Speaking) to join our team on a full-time basis. Our business is a unique combination of penny auctions, real estate investments, and e-commerce.
We are currently looking for the right person for a challenging and multifaceted role: somebody able to deal with administrative tasks as well as to support customers across multiple channels.
Responsibilities:
Assist management in all the daily activities;
Manage and oversee our platform back-office;
Provides administrative support to ensure the effective operation of the office;
Support the accounting firm in handling payroll and invoicing;
Deal efficiently with suppliers, partners and authorities;
Deliver a high level of customer service to customers answering their queries politely and positively;
Handle customer queries via phone, email, or chat;
Provide explanations to customers about products/site/policies;
Gather customer feedback and share with the management and the rest of the team;
Escalate complaints to management promptly.
Requirements:
2+ years of experience in the customer service industry and/or in the administrative field (previous experience in a KYC department for FX or Gaming companies would be an asset);
Willingness to work periodically late evenings, weekends, and public holidays;
Exceptional stress management, especially when dealing with frustrating customers;
Excellent written and verbal communication skills (both in Italian and in English);
Ability to foster and maintain strong and positive relationships;
Great organizational skills with the ability to manage numerous projects and priorities at once;
Excellent computer skills, and good knowledge of Microsoft Excel;
Ability to work in a fast-paced start-up, facing daily challenges and recurring priority changes.
The ideal candidate is:
An empathic listener;
An exceptional team player that can work independently;
A well-organized person;
A native Italian speaker;
A positive, assertive, and resilient person;
A flexible and self-motivated professional;
We offer:
Pleasant and brand-new office space in Smart City
A permanent contract with six months probation period
A competitive salary
Constant training and mentorship
The chance to join a young and dynamic company with a friendly organisational structure
A genuine opportunity for personal and professional growth
ClikkiClikki Ltd: ClikkiClikki is a start-up company aiming to totally revolutionize the way people buy properties. Our business is a unique combination of penny auctions, real estate investments, and e-commerce.