Administrative Officer and Customer Service Agent (Italian Speaking) - Administrative jobs in Malta - March 2024
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Administrative Officer and Customer Service Agent (Italian Speaking)

ClikkiClikki Ltd , South of Malta

Published on 14 Jan 2022

Expired on 13 Feb 2022


ClikkiClikki Ltd in Malta is a start-up company aiming to revolutionize the way people buy properties and we are looking to recruit an Administrative Officer and Customer Service Agent (Italian Speaking) to join our team on a full-time basis. Our business is a unique combination of penny auctions, real estate investments, and e-commerce.

We are currently looking for the right person for a challenging and multifaceted role: somebody able to deal with administrative tasks as well as to support customers across multiple channels.

Responsibilities:
  • Assist management in all the daily activities;
  • Manage and oversee our platform back-office;
  • Provides administrative support to ensure the effective operation of the office;
  • Support the accounting firm in handling payroll and invoicing;
  • Deal efficiently with suppliers, partners and authorities;
  • Deliver a high level of customer service to customers answering their queries politely and positively;
  • Handle customer queries via phone, email, or chat;
  • Provide explanations to customers about products/site/policies;
  • Gather customer feedback and share with the management and the rest of the team;
  • Escalate complaints to management promptly.

Requirements:
  • 2+ years of experience in the customer service industry and/or in the administrative field (previous experience in a KYC department for FX or Gaming companies would be an asset);
  • Willingness to work periodically late evenings, weekends, and public holidays;
  • Exceptional stress management, especially when dealing with frustrating customers;
  • Excellent written and verbal communication skills (both in Italian and in English);
  • Ability to foster and maintain strong and positive relationships;
  • Great organizational skills with the ability to manage numerous projects and priorities at once;
  • Excellent computer skills, and good knowledge of Microsoft Excel;
  • Ability to work in a fast-paced start-up, facing daily challenges and recurring priority changes.

The ideal candidate is:
  • An empathic listener;
  • An exceptional team player that can work independently;
  • A well-organized person;
  • A native Italian speaker;
  • A positive, assertive, and resilient person;
  • A flexible and self-motivated professional;

We offer:
  • Pleasant and brand-new office space in Smart City
  • A permanent contract with six months probation period
  • A competitive salary
  • Constant training and mentorship
  • The chance to join a young and dynamic company with a friendly organisational structure
  • A genuine opportunity for personal and professional growth 

ClikkiClikki Ltd:
ClikkiClikki is a start-up company aiming to totally revolutionize the way people buy properties. Our business is a unique combination of penny auctions, real estate investments, and e-commerce. 

salary
€20,000 to €23,000 / year
Salary
time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Administrative
Category
industry
Business Support Services
Industry

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