IT Support Team Leader - Information Technology jobs in Malta - October 2020

IT Support Team Leader


JOB TYPE: Full Time JOB LEVEL: Experienced
Information Technology

Our Client is currently looking for an IT Support Team Lead in Malta to join a growing IT team. Working in a large established company in the ICT services industry sector you will be exposed to the latest technology.


Responsibilities include: 

  • Identifying and prioritizing incidents of clients and assign these tickets to the IT Support Officers.
  • Monitoring and improving productivity levels within the team.
  • Being an escalation point solving level 2 and level 3 technical support
  • Monitoring contract compliance and escalate defaults accordingly. 
  • Constantly liaising with the CTO to ensure that the team has all the necessary skills to provide high standard support. 
  • Organising staff reviews and escalating HR issues to the CTO or HR.


Education and Experience:

  • In possession of a BSc. in IT or equivalent. 
  • Minimum of 4 years of experience working in a similar role.
  • Experience of Windows infrastructure and systems
  • Experience supporting enterprise-level networks


Desired Skills:

  • Keeps abreast with the latest technologies.
  • Excellent communication skills in English and Maltese
  • Able to mentor and coach a team. 
  • Be passionate about Support


About the Company:

As a Support Team Leader in Malta, you will be managing a team of 5 skilled technical support specialists for a growing ICT Service delivery company who provide top quality enterprise solutions to a wide range of clientele.


Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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