Software Applications Services Lead - Information Technology jobs in Malta - October 2020

Software Applications Services Lead

at

Konnekt
JOB TYPE: Full Time JOB LEVEL: Experienced
CATEGORY:
Information Technology

Our client has an opportunity for an experienced Software Applications Services Lead, an IT professional to lead the dynamic Software Applications and Support team

Responsibilities

  • You will lead a team responsible for supporting and maintaining the various core and non-core business IT solutions in use by the Regional Offices, the back-office personnel and the extensive extended network across Malta.
  • Coordinate and manage the agreed Service Level Agreements with various Partners.
  • Liaise with the corporate Technology Division abroad or deliveries related to the Core Systems
  • Manage all Change Requests to ensure any activity on the Production systems are properly maintained
  • Co-ordinate with the Service Desk to manage and resolve all raised tickets to the required Service Level Agreements
  • Ensure that Support and Maintenance budgets are monitored and controlled throughout the year
  • To maintain and improve all customer relations


Experience & Skills

  • This position demands a customer-focused individual that has proven experience and skills in Change Management, IT implementation services, customer care and overall generic IT skills.
  • You will have skills in Business Analysis, Incident Handling, Problem Solving Techniques, MS SQL, Report Writing and people management experience is expected.  
  • Excellent command of both spoken and written English is a must.
  • Currently living in Malta
  • Product management experience will be considered as an advantage. 

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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