IT Support Hero (Software Applications) - Information Technology jobs in Malta - May 2020

IT Support Hero (Software Applications)


JOB TYPE: Full Time JOB LEVEL: Experienced
Information Technology

Our client is recruiting for the position of an IT Support Officer for Software Applications in Malta. The client is a reputable company within the healthcare industry and works with state-owned hospitals and health centres.


  • Providing first and second-line software support to assist end-users with technical issues that come up.
  • Managing and administering incident records and escalating these incidents to the designated personnel according to the defined operational processes.
  • Developing end-user guide and documentation.
  • Assisting in configuring and implementing new systems. 


Education and Experience:

  • Holding a minimum level of an MQF Level 5 qualification in IT.
  • Have a minimum of 2 years of experience in providing IT or software support.
  • Experience in IT Office automation tools would be an asset
  • Confident in using ticketing solutions and Server Operating Systems.


Desired Skills:

  • Ability to work on a shift basis should the need arise (day only) 
  • Have the ability to think logically, communicate effectively and possess excellent listening skills.
  • Eager to learn new technologies.
  • Possess a proficient knowledge in the English language.
  • Have a valid license and own transportation.
  • Certifications will be considered an asset.


About the company:

Our client specialises in providing necessary IT Solutions for the healthcare industry and is extremely well established in this flourishing market

Given the current situation, kindly note that we are experiencing some delays from employers in their recruitment plans.  However, rest assured we are working closely with them to make sure we create the relevant pipeline of candidates for when the time is right.  Should you be interested in this vacancy, we encourage you to apply above and would like to thank you in advance for your time, patience and understanding throughout this recruitment process.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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