Technical Payment Analyst - Information Technology jobs in Malta - May 2020

Technical Payment Analyst

at

Konnekt
JOB LEVEL: Experienced
CATEGORY:
Information Technology

Our client is currently offering a Technical Payments Analyst​ job in Malta to work on providing client support within the payment platform. As an Application Support Analyst in a growing international team. 

 

Your responsibilities will be as follows:

  • Identify, manage and troubleshoot client requests through the ticketing system
  • Offer 1st line support and escalate and resolve cases promptly
  • Translate, update and maintain database records using SQL
  • Maintain and update client-specific configuration files
  • Proactively work on improving the procedures to enhance customer satisfaction

Experience & Education

  • Degree/Diploma in Information Technology or another related field
  • Experience of at least 2 years within an IT software support environment
  • Prior exposure to SQL on second line support and writing SQL queries
  • Prior experience with major payment methods such as PayPal, payment, and bank transfers would be advantageous

Desired Skills

  • Good analytical skills and an ability to work in a team
  • Great written and oral English language skills
  • Humble, meticulous and detail-oriented

 

Day Shift Schedule: Monday to Sunday with days off in between according to the roster - Swap shift is allowed

  •   8 am -   5 pm
  •   9 am -   6 pm
  • 10 am -   7 pm
  • 11 am -   8 pm

Night shift: This happens only once every 2 and half months: After 7 days of night shifts you get 8 days off and these can be combined with leave days for extended holidays.

  • 8 pm  - 8 am

 

About the Company:

The Application Support Analyst job in Malta is within an international provider of payment solutions.

 

Given the current situation, kindly note that we are experiencing some delays from employers in their recruitment plans.  However, rest assured we are working closely with them to make sure we create the relevant pipeline of candidates for when the time is right.  Should you be interested in this vacancy, we encourage you to apply above and would like to thank you in advance for your time, patience and understanding throughout this recruitment process.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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