Service Introduction Coordinator - Information Technology jobs in Malta - September 2019

Service Introduction Coordinator

25,000-27,000 Per Year
Product Management
Posted date 07/08/2019 |
Closing date 30/09/2019
Full Time Experienced

Our client is looking to recruit for a Service Introduction Coordinator vacancy in Malta. You will be part of a Network Operations Center being evolved in a 24x7 manned service to support internal releases and provide customer support.

You will also be responsible for:

  • For the companies release and service introduction processes, improvement processes, and coordinating the related routine and project work involved
  • Manage the coordination of releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process
  • Setting up new environments, configuring the database and application layers as well as work on further automating the process
  • Be an integral part of the Release Steering Group meetings
  • Addressing technical support questions, interfacing through the CRM system
  • Escalating and resolving cases in prompt time ensuring corporate SLAs are met
  • Troubleshooting day-to-day issues with application systems and integrated parties
  • Maintaining operations and administering systems
  • Interaction with third-party suppliers and other departments as required.

Education & Experience:

  • Degree in ICT, Computer Science or the equivalent
  • Have a minimum of 2 years of experience working in a 2nd line support role
  • Have solid experience working with MySQL and UNIX or Linux
  • Experience using tools such as Zabbix, Prometheus, and Graylog
  • Knowledge of Kubernetes, Ansible, GIT and IT applications are all assets for the post

Desired Skills:

  • Excellent problem solver and analytical thinker
  • Ability to prioritize work accordingly
  • Excellent communication in written and spoken English language
  • Experience in the financial industry will be considered an asset.

About the company:

The company recruiting for the vacancy of Service Introduction Coordinator is an established company within the Fintech industry.


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