Malta Marriott Hotel and Spa is looking for a Reservations Supervisor to join their team on a full-time basis.
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide.
It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott.
At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.
The role of the Reservations Supervisor is to sell, create and maintain reservations as well as to interact with potential, current and future guests to provide an exceptional 5 Star Experience. The person filling this role will also manage the Reservations team while reporting directly to the Revenue Manager.
Your main responsibilities will include:
Coordinating the flow of e-mails among the Reservations Team;
Creating, updating and enforcing Standards for Operation Procedures (SOPs) for the Reservations team;
Managing the roster for the Reservations Team;
Creating and maintaining reservations in the property management system;
Handling the internal Reservations e-mail inbox;
Handling guest requests over the phone and via e-mail in a professional manner;
Applying sell-through strategies when quoting availability for reservations;
Actively monitoring availability;
Maintaining Online Travel Agency (OTA) and third-party extranets, reservations and messaging systems;
Running the Daily, Weekly and Seasonal Reports together with their relative tasks;
Verifying and updating reservation cancellations;
Managing No Shows via their relative booking channels and charging guests accordingly;
Verifying reservations entered the day before to ensure reservation, rate and revenue integrity;
Entering and maintaining Group Rooming lists;
Upselling when possible;
Responding to guest queries;
Checking Tour Operator Early Booking Discount lists;
Applying discounts to applicable reservations.
The ideal candidate will:
Have strong Leadership Skills;
Be a Team Player;
Have good telephone manner;
Have working knowledge of PMS systems, such as Opera;
Have corporate-level of verbal and written communication.
Malta Marriott Hotel & Spa:
Formerly the Le Meridien St Julians Hotel & Spa, the Malta Marriott Hotel & Spa is currently being refurbished and will reopen in late 2019.
Kindly submit your application directly to us using the 'Apply Now' button. Immediate start is available for the right candidate.
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