German Speaking Customer Support Agent
Employer
Cyberplay Management Limited

German Speaking Customer Support Agent

Central Malta
|
Customer support
Full Time Entry

Job Vacancy: German Speaking Customer Support Agent

Cyberplay Management Limited Malta is a dynamic, start-up company in the online gaming industry, servicing the VIKS  and LOKI brand. We are currently looking to recruit a German Speaking Customer Support Agent. If you are an organized, love helping people and looking for a new opportunity in a gaming company - then this might be for you!


Reporting to:
Customer Support DE Team Leader


Key Responsibilities of the role:

  • Acting as the first point of contact between customers and our respective brands
  • Providing first line support to customers via email, phone and live chat in a professional and responsible manner
  • Ensuring the highest level of support is delivered to customers per agreed standards
  • Aiming to resolve all issues at first point of contact
  • Liaising with other departments to resolve customer queries in a prompt manner
  • Contribute to the development of new products and services, based on customer feedback
  • Undertake any other administrative duties that will directly improve customer experience and add further value to the team and the company
  • Work in a team, support team members and contribute to a good atmosphere on the job
  • Generally fulfilling any KPI’s which the company may indicate from time to time

 
Our Requirements:

  • Native fluency in the German language and strong command of the English language
  • An obsession with customer experience and demonstrating the written and verbal communication skills necessary to support our esteemed clients
  • A team player with a flexible approach to collaborating with colleagues
  • Ability to work well under pressure and maintain a positive attitude
  • Ability to take direction and feedback constructively
  • Trustworthy and able to maintain focus even when under minimum supervision
  • Previous experience in a Customer Service environment would be considered an asset


About us:
Cyberplay Management Limited is a vibrant, start-up company based in Malta, servicing the VIKS and LOKI brands. 
We are a dynamic, forward-thinking team, constantly on the lookout for new talent to join us.

 

Kindly submit your application directly to us using the 'Apply Now' button. Immediate start is available for the right candidate.

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Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.

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