Videoslots.com in Malta is currently looking to recruit a Responsible Gaming Analyst (Danish Speaking) to join their team on a full-time basis. The chosen candidate will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.
- Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion and account blocking;
- Monitor escalated self-excluded players to assess risk and refund, eligible players;
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded;
- Monitor and review follow-up case report on a daily, weekly and monthly basis;
- Adopt a solution-focused approach to assist vulnerable players;
- Recommend changes and/or amendments to Responsible Gaming operational activities and processes;
- Monitor escalated player registrations to prevent and avoid underage gambling;
- Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required.
What we offer:
- A native or fluent Danish speaker who can also speak and write English fluently;
- A keen interest in the psychology of addiction, regulatory and compliance knowledge;
- An empathic individual with an ability to listen effectively and understand others;
- Willingness to learn and strive to improve business operations whilst prioritizing player protection;
- A team player with a positive mindset and a flexible approach;
- An analytical thinker with excellent attention to detail;
- Enjoy working in a fast-paced, dynamic environment.
Apart from our vibrant and sunny offices, and rock-star teams here is what we offer you:
- Competitive salary;
- Annual fitness allowance;
- Daily fresh fruit;
- Breakfast Wednesdays;
- Private Health insurance;
- Quarterly company and team events;
- VIP tickets to many local events and festivals showcasing world-class DJ’s;
- Professional Development Support;
- Relocation Package (1-way ticket to Malta + 2 weeks accommodation).
Videoslots is the brainchild of Alexander Stevendahl, an expert poker player and a star affiliate. Our site was born online in 2011 where a handful of entrepreneurs who had a knack for entertaining others helped build our second home into what it is today. Our unique product offering and experience we offer our customers is what enables our brand to shine. Our success is driven by an award-winning team of professionals & leading gaming partners in the market.