Gaming Customer Service Manager - Gaming jobs in Malta - October 2019

Gaming Customer Service Manager

at

Konnekt
JOB TYPE: Full Time JOB LEVEL: Management
CATEGORY:
Gaming

Our client is recruiting a Gaming Customer Service Manager in  Malta.

Responsibilities:

  • Developing positive relationship with our outsourced support team, providing training and daily support
  • Working with the Head of Casino to monitor potential issues and improve the user experience
  • Providing CSAT surveys to wider management on a weekly basis
  • Identifing and report on improvement areas for Customer Experience within the business
  • Developing plans to exceed service level expectations
  • Monitoring the quality of your team’s activity across all platforms: live chat, phone, and email

Education & Experience:

  • At least 3 years of experience within online gambling as a Customer Experience Manager
  • Experience working with International Customer Experience teams
  • Experience in developing reporting, procedures, and processes for a customer support team
  • Familiarity with Jira, Confluence, Slack, SAS and MS Office Suite is an asset
  • Experience of working in a customer support environment in Germany, Sweden or Spain is an asset

Desired Skills:

  • A driven, passionate individual who thrives on challenges in the workplace
  • Excellent spoken and written English
  • Ability to work independently and take initiative
  • Excellent communications and interpersonal skills
  • Open minded for new technologies and innovative solutions
  • Ability to multi-task, prioritize and manage time efficiently
  • A leader and a team player
  • Level of proficiency in German, Swedish or Spanish languages is an asset

The Gaming Customer Service Manager vacancy in Malta is with a start-up company that focuses on Casino products providing their services on an international level.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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