Hero Gaming is looking for a full-time Customer Support Hero (Japanese Speaking)
to assist their Japanese speaking players across a multi-brand platform, based at their fantastic office in sunny Malta! At Hero Gaming, they are obsessed about impressing their customers with the best possible experiences. The vision of creating a WOW experience for their customer remains the guiding light for their great team of Customer Support Heroes.
Responsibilities will include:
- Assisting our players via chat and e-mail;
- Providing WOW experience to our players;
- Maintaining customer focus and responding to customer queries in accordance with company guidelines;
- Supporting and guiding customers with all requests and escalating and following up where necessary;
- Promoting Hero Gaming’s values and products;
- Ensuring professional working relationships with customers and colleagues.
- Previous experience in customer service or similar position;
- A team player with a positive attitude;
- Good communication and IT-skills;
- Excellent written and spoken skills in both Japanese and English;
- *You must be over 18 years old and have a clean police record;
- Flexible approach to work and ability to work shift including weekends and public holidays;
- Ambitious and can imagine a future within Hero Gaming.
Here at Hero Gaming, we strive to give all our employees the best working experience in the industry. All our superheroes can enjoy the following list of perks and benefits:
- Flexibility and Work-Life Blend;
- Relocation Allowance;
- Added Leave Benefits;
- Online Learning Platform;
- Hero Wellness Program;
- Health and Dental Insurance;
- Health and Fitness Allowance;
- Fresh Fruit and Daily Snacks;
- Daily Lunch Allowance;
- Underground Parking;
- Annual Summer Company Trip;
- Friday Beers.
*Due to the nature of the job, applicants must be a minimum of 18 years of age.
Hero Gaming was founded in 2013 by Georg Westin who had an idea that casino gaming could be more fun and engaging if it was combined with features that are typically not found in gambling. Casino Heroes was launched in 2014 with an initial focus on the Scandinavian countries. CasiTabi.com was launched in 2015 with its focus on the Japanese market. In late 2016 it was time for Sports betting to be reinvented when Hero Gaming launched Betser.com. The summer of 2018 we launched Speedy Casino, followed by Speedy Bet in September.