Operations Gaming Support Advisor at bet365 - Gaming jobs in Malta - July 2019

Operations Gaming Support Advisor at bet365

Central Malta

Customer support
Posted date 21/06/2019 |
Closing date 21/07/2019
Full Time Entry, Experienced
Reference: OGSAMT0619JIM
Job vacancy: Operations Gaming Support Advisor 

bet365, one of the world’s leading online gambling companies, is looking for Operations Gaming Support Advisors on a full-time basis to support the continued growth of its online operation at their offices, based in Malta. Enjoy competitive rates of pay, increasing with experience and an excellent range of benefits.

Job role:
As an Operations Gaming Support Advisor, you will manage gaming related queries and issues from identification through to resolution. You will be required to liaise with internal and external parties and act as a central communication point for key stakeholders within the business, with a view to supporting the Bingo, Casino, Games, Poker and Vegas products. They are keen to welcome candidates who want to step into their fast-paced support team and are enthusiastic to learn and grow in their ever-changing industry. If you are a high performing individual, with a curiosity and passion for problem-solving, this could be the role for you! Experience in the gaming industry or a service support environment is favourable, but not essential. From your first day with the Company, relevant training will be provided on all aspects of the role, including all gaming products and betting, giving you the tools and knowledge required. Development continues throughout the role enabling you to build your career in an innovative team. The team operate 24 hours a day, where you will be expected to work 40 hours per week subject to rota requirements.

Main Responsibilities:
  • Providing support for multiple departments on issues and processes relating to gaming products and providers;
  • Reviewing and complete general troubleshooting and escalate any issues where required;
  • Recording and monitor progress and close or resolve escalations both internally and externally;
  • Testing and monitoring to ensure gaming sites and products are performing effectively;
  • Building effective relationships with internal customers and external third-party providers;
  • Following processes and procedures to support the gaming departments. 

Ideal candidates will demonstrate the following:
  • A passion for delivering outstanding service;
  • The ability to problem solve and seek resolution within SLA’s;
  • Excellent literacy and numeracy skills, with a keen eye for detail;
  • Excellent interpersonal skills with an ability to communicate at all levels;
  • Organisational skills with a logical and flexible approach to work duties;
  • The ability to work under pressure and prioritise workload to achieve deadlines.

Benefits include:
  • Enhanced rates of pay for working evenings, weekends and bank holidays;
  • Performance-based on increasing pay structure;
  • Excellent bonus scheme;
  • Attractive pension scheme;
  • Private healthcare. 

If you believe you possess the skills and experience necessary for this role then please email your CV and Covering Letter quoting the position reference OGSAMT0619JIM. 

bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology. Established by Denise Coates CBE in 2001, we have rapidly grown into a global operation employing over 4,300 people and deliver an unrivalled online experience to more than 35 million customers in 19 languages. Initially, we began by offering online Sports betting but with forwarding thinking leadership we chose to focus our attention on In-Play betting. The gamble paid off and enabled us to forge our market-leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game-changing In-Play betting product and comprehensive sports Live Streaming service covering 140,000 events a year are complemented by our offerings in Casino, Poker, Games, Vegas and Bingo. Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,000 people work in-house to provide the technological advances that enable us to maintain our leadership position. Giving our teams the freedom to innovate is essential to our success. Our award-winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded. Today we continue to push technological boundaries and break new ground in software innovation.

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