Customer Support Agent (Danish, Finnish, Swedish Speaking) - Gaming jobs in Malta - June 2019

Customer Support Agent (Danish, Finnish, Swedish Speaking)

24,000 Per Year
Customer support
Posted date 03/06/2019 |
Closing date 03/07/2019
Full Time Entry, Experienced

Paragon Europe in Malta is looking to recruit a Customer Support Agent (Danish or Finnish or Swedish Speaking) for one of their clients in the I-Gaming sector. The Customer Support Agent will act as the frontline support for players in contact with the company for one of our clients. Applicants should know one of the above languages. 

A typical day might include: 

  • Giving support to Finnish or Danish or Swedish and English speaking customers via email, chat or phone;
  • Working with other departments to ensure customer queries are tackled in a correct and timely fashion; 
  • Assisting customers with their problems/queries and give the necessary support; 
  • Working closely with the team to reach targets;
  • Upselling promotions; 
  • Strive to retain customers;
  • Actively engaging with playing customers to increase their activity. 

You are good at: 
  • The Danish or Finnish or Swedish and English languages, both written and oral;
  • Handling a stressful situation appropriately;
  • Being a team player.  

You also possess: 

  • Previous experience in a Customer Support environment (in i-Gaming would be an asset);
  • Knowledge of customer support practices and principles;
  • Excellent PC and internet skills; 
  • An analytical mind. 

Paragon Europe:
Paragon Europe is an innovative, international EU affairs, advisory, recruitment & compliance company with head offices in Malta and Brussels. From its inception, Paragon Europe has striven to realise excellence by competing with cutting edge peers in the ultra-competitive market of EU funding. Paragon Europe works with both private and public organisations, NGOs, universities, educational institutes and agencies offering various services related to European funded programmes such as Horizon 2020, Erasmus+, Youth Workers, COSME, PON/POR and more to supply the best workforce possible.

Kindly submit your application directly to us using the 'Apply Now' button.


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