GrandHotelExcelsior Malta is looking to recruit a Front Office Assistant
to join their team on a full-time basis.
Front Office Assistant Job Description:
Front Office Assistant
- Providing prompt, courteous and efficient service to all guests
- Assisting with guest queries and complaints
- Being knowledgeable of hotel information and local services, including operating hours, promotions, events, attractions and any information to respond to guest queries.
- Performing check-ins and check-outs in a friendly and efficient manner
- Respecting guest privacy at all times
- Demonstrating a complete understanding of the hotel's policies, procedures and service standards.
GrandHotelExcelsior. As the premier destination among 5-star Valletta hotels, the Grand Hotel Excelsior is ideally located on the doorstep of a UNESCO World Heritage Site – the Capital City of Valletta, with all its major attractions, culture, art treasures, and historical architectural gems. This acclaimed Valletta Malta hotel prides itself in providing the discerning traveller with magnificent accommodation, breathtaking views of Marsamxett harbour and Manoel Island, state-of-the-art meeting rooms, and an unforgettable dining experience. Its central position allows for easy travel to all parts of the Maltese islands.
- Enthusiasm and courteous attitude
- Good understanding of hotel operations
- Adaptability and integrity
- A responsible attitude and willingness to take ownership
- Excellent communication skills
- Excellent command of English and any other European language
- Knowledge of Brilliant Hotel Software will be considered an asset.